It's the phone call or text we all dread as lash providers...
“Hi this is Emma. You did my lashes yesterday and now my eyes are itchy and swollen.”
Your heart sinks, your hands get clammy.
Did you get her to sign a waiver prior to treatment? Yes.
Was she aware that any beauty service (although rare) comes with a chance of a negative reaction? Yes.
You promptly book her in for a (hopefully free) removal ASAP, and wish her the best - possibly giving her a small credit towards a different service like Threading or Tinting… Crisis Averted. However, we all know we would do ANYTHING to minimize these types of situations which are uncomfortable for them, and let’s face it, the worst part of our job.
Full blown allergic reactions are rare, and there are usually warning signs for you and your client to be aware of. These symptoms signal that your client’s body is beginning to become intolerant to the service.
I hope this post helps you all, and inspires you to know that it is truly possible to have a lash business with NO large reactions. By paying attention to warning signs, and taking additional steps to minimize risk - your business will flourish, and your clientele will stay happy and healthy for years to come. Remember, when a reaction happens - it is nothing you or your client did wrong! Treat each instance as a priority, and learning experience.